Refund & Returns Policy – Bair Bikes

This policy applies only to orders placed on bairbikes.com. For purchases made through authorised dealers or other channels, please refer to their specific return policies.

Satisfaction Guarantee

If you are not completely satisfied with your purchase, or if you simply change your mind, you may return your product within 14 days of receiving it for a full refund.

• Products must show no signs of use (no scratches, dents, dirt, or wear and tear).

• Refunds will not be issued if the product has been ridden or damaged due to misuse.

• Accessories, helmets, and sale items are non-returnable unless faulty.

Return Shipping Costs

• If you change your mind, return shipping is your responsibility.

• If the product is faulty, damaged, or incorrect upon delivery, Bair Bikes will cover the return costs.

Packing Responsibility

• Products must be returned in their original packaging.
  

• Customers are responsible for safely repacking the product to avoid damage during transit.

Damages During Return

• If a product is damaged due to improper packing during return shipping, the cost of repair will be deducted from your refund.

Refund Process

• Refunds are processed within 48 hours of receiving your returned product at our warehouse.

• Refunds will be made to your original payment method.

Faulty or Damaged Products

Under Australian Consumer Law, you are entitled to a refund, repair, or replacement if your product is faulty, damaged, or not as described.

• Please contact our support team within 7 days of delivery if your bike arrives damaged or faulty.

• Depending on the issue, we may arrange a repair, replacement, or full refund.

Proof of Purchase

A valid receipt, order confirmation, or proof of purchase is required for all returns and warranty claims.